If you see an error while uploading your source file to Cropink, it usually means the feed does not meet the required structure or format.
Cropink supports XML product feeds that follow the Google RSS (Google Merchant Center) standard.
Feeds in other formats or with an incorrect structure cannot be imported and will trigger errors.
For full feed specifications, refer to Google’s official documentation:
https://support.google.com/merchants/answer/7052112?hl=en
Common causes of this issue
Most upload errors are caused by one of the following:
Incorrect file format or structure
The feed is not an XML file or does not follow Google RSS specifications.Unclosed or broken XML tags
Missing closing tags or malformed parameters break the feed structure.Unordered or invalid XML hierarchy
Required elements are placed outside<item>nodes or in the wrong order.Empty feed
The file contains no products or no valid<item>entries.Restricted access to the feed
The feed is password-protected, blocked by IP, or not publicly accessible.
How to fix it
Make sure your feed is an XML file in Google RSS format.
Validate the feed using an XML validator or Google Merchant Center diagnostics.
Check that all tags are properly opened and closed.
Confirm that the feed URL is publicly accessible and does not require login credentials.
Ensure the feed contains at least one valid product item.
✅ Once your feed matches the Google RSS structure and is accessible, Cropink will import it correctly.